Orders & Payments
Can I still cancel or change my order?
Which payment methods do you accept?
We accept secure online payments, including iDEAL, credit cards, and other commonly used payment methods.
Can I place a large order for an event or party?
Yes, we offer larger quantities suitable for parties and events. Please contact us to discuss your requirements.
Delivery & Shipping
What is the delivery cost?
We offer free delivery on all orders over €150. For orders below €150, a delivery fee of €6.99 applies.
When will I receive my order?
Orders are typically delivered within 2 to 4 working days.
Do you deliver throughout the Netherlands?
We currently deliver to Amsterdam and surrounding cities, along with select regions across the Netherlands. You can check availability by entering your postcode during checkout.
How are the meals packaged and delivered?
Every meal is packed in a tray sealer with a food-safe gas mix (30% carbon dioxide, 70% nitrogen), so it stays fresh for longer. The meals are then delivered in insulated packaging to ensure they remain frozen and in perfect condition upon arrival.
Do I need to be at home to receive my order?
Yes, we recommend being available at the time of delivery to ensure your meals are received and stored properly, but if you would like to deliver the order to your neighbour, that is also possible.
Storage & Preparation
What is the expiration date of the meals?
The expiration date is indicated on the packaging label. Our meals can typically be stored in the freezer at -17°C for up to 6 months.
How should I store the meals after delivery?
All meals should be stored immediately in the freezer at -17°C to maintain quality and safety.
Can the meals be refrozen?
No, once defrosted, we do not recommend refreezing the meals to ensure food safety and quality.
Ingredients & Nutrition
Do your meals contain preservatives?
No, our meals contain no preservatives. We pack every meal in a tray sealer with a food-safe gas mix of 30% carbon dioxide and 70% nitrogen. Together with freezing, this keeps taste and quality intact.
Real food, nothing to hide: just real ingredients and spices, with no chemical additives and no artificial flavours.
Are nutritional values available per product?
Yes, each product page includes detailed nutritional information.
Are your meals spicy?
Most of our meals are mildly seasoned. If a dish is spicy, it will be clearly indicated on the product page.
Are gluten-free options available?
Some of our meals are naturally gluten-free. Please check the product details for more information.
How do your meals stay fresh for longer without preservatives?
No preservatives, just smart packaging. Every meal is sealed in a tray sealer under a protective atmosphere of 30% carbon dioxide and 70% nitrogen, food-safe gases also used elsewhere in the food industry. The air in the tray is replaced, so your meal stays fresh for longer and keeps its taste. Together with freezing at -17°C, it keeps for up to 6 months.
Health & Dietary Options
What do you consider the healthy option?
Our healthy option features a lighter version of traditional Egyptian cuisine. We prepare low-fat, diet-friendly meals using lean cuts of meat and minimal butter, ghee, and oil. This results in meals that are higher in protein and lower in unnecessary calories, while still preserving authentic flavours.
Are the “light” meals suitable for weight loss?
Our light meals are lower in fat and calories, making them a suitable option for a balanced, diet-conscious lifestyle.
Product & Quality
Are your products halal?
Yes, all our products are Halal-certified. Check our Halal certificates for meat and chicken here.
Where are the meals prepared?
All meals are carefully prepared in a controlled environment, following strict hygiene and quality standards.
What makes Tabliya different from others?
Tabliya combines authentic Egyptian recipes with high-quality ingredients, no preservatives and no artificial flavours. You can choose between traditional and lighter meals, all at a fair price.
Issues, Returns & Support
What should I do if there is a problem with my order?
We’re sorry to hear that. Please contact us as soon as possible with your order number and a description of the issue. We will resolve it quickly and efficiently.
What should I do if my order arrived damaged?
Please inspect your order upon delivery. If there is any damage or an issue, contact us within 24 hours via email (info@tabliya.nl) and include photos. If your complaint is valid, we will take immediate action to resolve it.
Can I return my order?
Unfortunately, due to the nature of our products (perishable food), orders cannot be returned after delivery.
Contact & Offers
I have a question about a product or a special request. How can I contact you?
If you cannot find your answer on our website or have a special request, please contact us via email at info@tabliya.nl. Our team is happy to assist you.
Are there any special discounts or offers available?
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